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Support

Email [email protected]. That is the only channel, and it is read by the people who build the app rather than by a first line who will forward it.

Response times

  • Within one business day for anything broken on a live store — saves not recording, alerts not sending, the admin not loading.
  • Within two business days for everything else.
  • Within two business days to acknowledge a security report, and we will keep you updated until it is closed.

Business days are Monday to Friday. There is a company telephone number at the foot of this page, but app support is handled in writing: a thread with the store domain and a screenshot in it resolves these faster than a call, and leaves a record both sides can refer back to.

Check the Health page first

Three things in this app fail quietly — an email that never sends, a scheduled job that stops running, and an integration that started rejecting data — and all three are shown on Health inside the app. It is worth opening before writing, because it often contains the answer and it always contains the detail we would ask for.

Common things, and what they usually are

  1. The save button is not appearing. Check the app embed is switched on in the theme you are actually looking at — app embeds are per theme, and duplicating a theme does not carry it over.
  2. It appears on product pages but not collection cards. Card injection matches the class names common themes use. On an unusual theme it will miss; set the collection anchor selector in Design to point at your card element.
  3. Alerts are not arriving. Health will say whether email delivery is configured. If it is not, alerts are generated and logged but never sent — the ledger will show them as recorded.
  4. Attributed revenue shows as unavailable. That is correct, not a bug. It needs Shopify’s protected customer data approval and the orders webhook; until then no figure is shown, rather than a false zero.
  5. A feature says it needs a higher plan. Plans gate capabilities. Nothing already collected is locked — reports and exports work on every plan.

The FAQ covers the rest.

What to include

  • your .myshopify.com domain;
  • the name of the theme, and whether it is published;
  • a product URL where you can see the problem, if it is on the storefront;
  • what you expected and what happened instead;
  • a screenshot, if it is something you can see.

Please do not send us your shoppers’ personal data. If a problem concerns one specific shopper, the store domain and the time it happened are enough for us to find it. If we genuinely need an email address to reproduce something, we will ask, and we will delete it afterwards.

Granting access

If a problem cannot be diagnosed from a description, we may ask for collaborator access to your store. That request will always come from [email protected], will explain what we need to look at, and you can revoke it the moment the issue is closed. We will never ask for your Shopify password.

Shopper requests

If one of your shoppers asks you to delete their saved data, you can do it yourself, and Shopify’s customer redaction request does it automatically. Erasure is surgical: that one shopper’s lists, items, events and captured email are removed and no other shopper’s data is touched. If you would rather we handled a request directly, send us the store domain and the email address.

Security reports

Email [email protected] with “security” in the subject rather than disclosing publicly. We confirm within two business days and tell you when it is fixed.

Migrating from another wishlist app

Export from the app you are leaving and import the CSV on the Audiences page. A Swym export is understood directly; columns are matched by several plausible names, and rows that cannot be read are skipped rather than failing the whole batch. Tell us if yours is not recognised — the importer is deliberately tolerant and we would rather widen it than have you reformat a file.

Who we are

Swonie Creative Design
Aksoy Mah. Yalı Bul. No: 386, Kat: 2 D: 2, Karşıyaka / İzmir, Türkiye
App support: [email protected]
General enquiries: [email protected]
Telephone: +90 (850) 309 62 78

See the privacy policy for what we store and the terms of service for the rest.