Frequently asked questions
Answered from what the app actually does. If yours is not here, write to [email protected] — the support page says what to include.
Saving
Do shoppers need an account to save something?
No. A guest can save immediately and the list is theirs straight away. Requiring a login before the first save is where wishlist funnels lose most people, so guest-first is the default — though you can require a login in Settings if you would rather.
What happens when a guest later creates an account?
Their guest list is merged into their account list the first time they sign in, in the same browser. This is the single most important behaviour in the app: without it, a shopper loses everything they saved the moment they register.
Where can shoppers save from?
A button on the product page, injected automatically or placed by hand with an app block, and an overlay on collection product cards. A floating launcher shows the current count and opens the list.
Can a shopper have more than one list?
Yes, on the plans that include it — named lists and registries, with a picker in the drawer. It is off by default, because most stores do not need it and it adds a decision to every save.
Can shoppers share a list?
Yes — a copyable link, plus email, WhatsApp, Facebook and X. The shared page is read-only and renders inside your own theme, so it looks like your store rather than like ours.
Emails to shoppers
What emails does Picklist send?
Three, all about products the shopper themselves saved: back in stock, price dropped, and a reminder when a list has gone quiet. They are not campaigns and there is no newsletter.
Can a shopper be emailed twice for the same thing?
No. Every send is written to a ledger with deduplication, so a webhook that Shopify retries cannot produce a second email.
Can I set how big a price drop has to be?
Yes. A minimum percentage, so a rounding change does not email everyone.
Do the emails come from my store?
They are sent from the address you configure. Set that up on the Alerts page.
Who can actually be emailed?
Only shoppers you have an email address for — either because they gave one in the capture prompt, or because they were signed in. Growing that number is the highest-leverage thing in the app, which is why the dashboard reports it.
Reporting
What does the demand ranking mean?
How many picklists hold each product right now — not lifetime clicks. A product everyone removed does not linger at the top.
What is “saved often, bought by nobody”?
Products saved repeatedly with no purchases. Sold out is a restocking decision with the demand already counted. In stock is usually a price question, sometimes a shipping one. Most analytics cannot see either.
Why does attributed revenue say “unavailable”?
Because it needs Shopify's protected customer data approval and the orders webhook, and until those are in place there is no honest figure to show. It reports as unavailable rather than as zero, because a zero would read as “this is not working”.
Can I get the data out?
Yes, as CSV, on every plan including free — products, lists and audience segments. There is also a REST API on the top plan for pulling it on a schedule.
Your storefront
Do I have to edit my theme?
No. Picklist is a theme app embed you switch on in the theme editor. If you would rather place the button precisely, there are app blocks for that too.
Will it slow my storefront down?
It ships one CSS file and one JavaScript file, with no framework and no dependencies, caches state in the browser for the session, and makes one network call per page load. The two assets are held under a 20 kB gzip budget by a check that runs on every build.
Will it work with my theme?
The product-page button and the drawer work on any theme. Collection-card overlays are matched against the class names common themes use, so an unusual theme may need the collection anchor selector setting in Design pointed at the right element.
Can I change how it looks?
Yes — colours, wording, button style and placement, on the Design page, with a live preview. Accent colours are checked for contrast so the text on a button stays readable.
Is it translated?
The storefront strings all come from the extension's locale file, so they can be translated. The app ships English, and the admin is English only.
Data, plans and leaving
What personal data does Picklist store about my shoppers?
An email address, when there is one, and nothing else — no name, no address, no phone number, no order history. See the privacy policy.
What do the plans change?
Which capabilities are unlocked, not how much you may use them. There is no per-save or per-email metering, so the bill does not rise exactly when the app is working.
What happens if I downgrade?
The higher plan's capabilities lock. Nothing already collected is deleted or hidden — lists, reports and exports keep working on every plan.
What happens when I uninstall?
Your session is deleted immediately. Saved lists are kept until Shopify sends the shop redaction request, up to 48 hours later, so that reinstalling — while switching plan, or by mistake — does not destroy every list your shoppers built. Ask and we will erase them sooner.
Can a single shopper be erased?
Yes. Shopify's customer redaction request does it automatically, and it is surgical — that shopper's lists, items, events and captured email go, and nobody else's data is touched.